Knowledge Base

  1. The Knot Newlywed Fund 

    1. How do I set up my Newlywed Fund?
    2. Why do you charge a fee on cash & experience-based gifts?
    3. When do we receive the funds our guests contribute?
    4. Who pays the credit card fees?
    5. Why do you need my bank account information? Have you stored this information?
  2. Top FAQs 

    1. What is The Knot Newlywed Fund? (aka... cash registry?)
    2. Collect Your Guests Addresses - New Feature Added
    3. Favorites/Boards: 2017 update on known issues-bugs
    4. Secure RSVP now available - RSVP Easier to Manage
    5. I'm ENGAGED!!! YAY!! Now what... Let's look at the Dashboard to get you started!
  3. Contact The Knot 

    1. Contact The Knot: Couple Services
    2. Contact The Knot: Vendor Services & Reviews Admin
    3. Contact The Knot: Venue Concierge Services
    4. Contact The Knot: Press, Investor Relations, Sales, Job Applicants
    5. Contact The Knot: The Knot Shop
  4. Wedding Checklist 

    1. What is a Wedding Checklist?
    2. Where can I find my Wedding Checklist?
    3. How do I keep track of my budget in the new Checklist?
    4. How do I keep track of my vendors in the new Checklist?
    5. How do I find and save my booked vendor for a vendor-related task in my Checklist?
  5. Budgeter 

    1. Where can I find my Budgeter?
  6. Wedding Websites 

    1. I can’t edit/access my wedding website
    2. RSVP - easier to manage - top nav button
    3. New Update: Share your Wedding Website
    4. Remove your Wedding Website from Search Engines
    5. Add a PIN Code to secure your Wedding Website
  7. Guest List Manager 

    1. My Guest List won't import - help!
    2. Importing a Guest List into your dashboard
    3. Set up your Guest List on your Wedding Website
    4. What is the Guest List Manager?
    5. Where can I find my Guest List page?
  8. Registry 

    1. Add New Registry to Website
    2. Add existing Registry to my website
    3. What is a Registry Profile?
    4. Remove Your Registry from The Knot Search and Search Engines
    5. Remove a Wedding Registry that doesn't belong to you
  9. Membership 

    1. Delete your Account on The Knot
    2. Change your Email Address
    3. Change your Password
    4. What is Membership?
    5. Contact Us: Login/Reset Password Issues
  10. Writing a Vendor Review 

    1. What are The Knot review tips?
    2. Who can post reviews on TheKnot.com?
    3. How do I write a review?
    4. I can’t find a vendor to leave a review. How do I add a business to The Knot?
    5. How do I edit one of my reviews?
  11. The Knot Guest Book App 

    1. Why is my app The Knot Guest Book changing?
    2. What are the new features I should be excited for?
    3. Which features will be going away in my Guest Book app?
    4. How can I set up the #hashtag photo album?
    5. How can I set up a PIN to protect access to my wedding website?
  12. Louisa/Chat Concierge 

    1. Why is Louisa/Chat Concierge going away?
    2. What is happening to Louisa?
    3. Will I still be able to access Louisa or a live chat feature?
    4. How will I plan my wedding without Louisa?
    5. Will I be able to see my chats with Louisa?
  13. Inbox on The Knot 

    1. How do I contact a vendor?
    2. Can I unsend a message once it has been sent?
    3. Who can I send messages to?
    4. How do I add an attachment to my message?
    5. How do I reply to message?
  14. Local Vendors & Advertisers 

    1. What are Local Vendors?
    2. Write a Vendor Review
    3. Find Local Vendors Near You
    4. I'm a current advertiser. How can I update my listing?
    5. I have a business and would love to have a listing on TheKnot.com
  15. Real Weddings & Two Bright Lights 

    1. Submit your Photos for Real Weddings
    2. I don't understand the email I received from Two Bright Lights.
    3. Why can't I link to my storefront from Real Weddings?
    4. How can I create a vendor storefront on The Knot?
    5. My vendor name is linking to the wrong storefront.
  16. Favorites & Boards 

    1. What are Inspiration Boards?
    2. What are Favorites?
    3. Where can I find my Favorites?
    4. Add Items to your Favorites
    5. Share your Favorites
  17. HotelPlanner.com 

    1. What is The Knot Hotel Room Blocks powered by HotelPlanner.com?
    2. What's a group hotel booking/hotel room block?
    3. How does payment work for a group booking?
    4. Why do I need to sign a hotel group agreement to book 9+ rooms?
    5. What happens when I submit a rate request?
  18. The Knot Shop 

    1. What is The Knot Shop?
    2. How can I place an order or check on my order at The Knot Shop?
  19. General 

    1. What is The Knot?
    2. What is My Knot Dashboard?
    3. My info in the Couple's Search is not correct / not showing up
    4. Where is The Knot Blog?
    5. What is The Knot Concierge?
  20. The Bump 

    1. I can't see my baby registries on my Bump app/account. Where did they go?
    2. How Can I Delete My Account on The Bump?
    3. How Can I Change My Due Date on The Bump?
    4. How Can I Change My Username on The Bump?
    5. How Can I Change My Email Address on The Bump?
  21. All articles 

    1. Delete your Account on The Knot
    2. What is The Knot Shop?
    3. Modify or Add Budget Items
    4. What is a Wedding Checklist?
    5. What are Local Vendors?

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