You may have received an email from Two Bright Lights that doesn't exactly match the experience you had with The Knot. For example, you may have received an email confirmation that confirms your wedding photos were published in the magazine when they were actually published online. Your wedding photos were most likely published online and not in the magazine as the email indicated.
We are aware of the issue and are unfortunately unable to adjust it at this time. If you have questions, please contact firstname.lastname@example.org.